If you experience errors when sifting with ReviewPro, please review the requirements below:
LOG IN/ACCESS ISSUES
If you experience an error when installing or opening the word Add-in, please note the following:
"This add-in is no longer supported on this application"
This error message means the user's Office version does not meet the minimum API requirements.
Common Causes: Office Version Too Old
Office 2016 and earlier do NOT support WordApi 1.4
Office 2019 requires build 16.0.11629 or later
"Add-In Error: This add-in could not be started"
is a common error message in Microsoft Office applications (like Word) when an Office Add-in fails to load. Common causes and solutions include:
Internet Connectivity: Ensure you have a stable internet connection, as many add-ins require online access.
Office Updates: Make sure your Office application is up to date. Go to File > Account > Update Options > Update Now.
Add-in Disabled: Check if the add-in is disabled. Go to File > Options > Add-ins, and manage COM Add-ins or Office Add-ins to enable it.
Browser Compatibility: Office Add-ins use Internet Explorer or Edge WebView. Ensure your system supports the required browser technology.
Corrupted Add-in: Try removing and reinstalling the add-in.
Permissions: Some add-ins require specific permissions. Make sure you have the necessary rights to use the add-in.
User logged out of MS 365 Ensure you are logged in to your Microsoft account and there is no error While in a document: File>account> check user card
DOCUMENT ERRORS
The document must be a .docx file.
Other extensions (such as .doc and PDF) are not supported. However, you can easily convert PDF files to .docx using Word’s native conversion functionality.
To convert a PDF file to .docx:
► In Word: click File → Open → Browse (to find files) → and select the PDF file you want to convert.
► Word will present a popup, indicating that it will convert the PDF file.
► Click OK to convert the file.
► Click Save to ensure it is saved as a .docx file before you Sift.
The document must be saved before Sifting.
In order to Sift a document, you must first save it either to a local drive or a remote drive such as OneDrive. If opening .docx files directly from email, please save the file to a drive before Sifting.
Make sure the document isn’t read-only or still in Protected View.
ReviewPro will need to edit your file. If you see “Enable Editing” in the yellow bar, click it before you open the add-in.
Make sure the contract does not have pre-existing redlines.
ReviewPro cannot yet Sift documents with pre-existing redlines. Instead, you can accept or reject the preexisting redlines prior to Sifting.
(NOTE: We know that users will want to be able to Sift pre-redlined documents. This will be added to our product roadmap.)
Be aware of content controls & macros.
ReviewPro can Sift documents with content controls and macros; however, the redlines near the content control or macro may show strange behavior, such as code-like or gibberish redlines, or an “Unknown: Field Code Changed” message.
NEED HELP?
You can access our knowledgebase and live chat using the instructions below contact our support team by sending us a message to [email protected]
Visit https://reviewpro.legalsifter.com/ Click on the Messenger
2. Click "Send us a message"
3. Type your message in the field, and one of our team members will respond as soon as possible, typically under an hour.